Customer Support

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The accessibility to the customer and tech support that a cloud website hosting company offers will tell you a lot about the services which they supply as well. When you are allowed to use just e-mails or tickets, you have most probably come across some reseller and not the actual website hosting provider. If this is the case, you may have to wait for a couple of days to get an issue resolved as your reseller may not be checking their communication on a regular basis or they may have to contact the actual web hosting company for extra help. When the supplier offers you different ways of communication with quick response time that are available at any time, they're almost certainly the top provider, not just a reseller. So you'll get prompt assistance and high quality support since they will have direct access to the servers where your account will be created. Regardless of the issue - sales or technical, it is always better to have the option to communicate with your hosting company right away through your preferred method of communication.

24/7 Customer Support in Cloud Website Hosting

The customer and technical support services for all our cloud website hosting plans are twenty-four-seven, which means that you can forget all about waiting for a few days in order to receive assistance. If you aren't our client yet, you can call us, chat with a consultant or send an e-mail message. In case you do have an account, you'll be able to open a support ticket in addition to the other three ways of communication. You are able to choose the best way to contact us depending on where you are or the equipment you are using. We are able to assist you for almost any hosting-related query that you have or issue that you can experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even in this situation the max reply time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you pick, you'll be able to benefit from our 24/7 support services even on public holidays. All of your websites will be available at all times and so will we. With plenty of contact options, you'll be able to select the easiest approach to contact us and learn more about our services in case you do not have an account yet, or ask for support if you are already among our customers. You are able to call us, start a chat with a live agent, send an e-mail message or open a ticket from the Help section of the Hepsia web hosting Control Panel. The last two options have 1-hour reply time guarantee, though it hardly ever takes more than 20 min to receive assistance regardless of the nature of the problem. With our customer and technical support services, we will be there for you anytime you need us, not a couple of days later.

24/7 Customer Support in VPS Servers

In case you've got a Virtual Private Server from our company, you'll be able to get in touch with us 24/7 for any server-related issue or fordifferent difficulties and / or questions with regard to the pre-installed software the server comes with. If you haven't bought your VPS server package yet, you're able to find out more details about our services by giving us a telephone call or via the live chat service. For more technical issues, you'll be able to send an e-mail message or open a trouble ticket through your billing Control Panel and you will receive assistance within a maximum of an hour irrespective of the time of the day, even on weekends and holidays. The actual reply time normally does not extend past 30 minutes. If you'd like to have assistance for third-party software, you will be able to take advantage of the Managed Services upgrade that you can add to each VPS plan and our administrators can help you with any set up or troubleshooting problem you could have experienced.

24/7 Customer Support in Dedicated Servers

If you purchase a dedicated server through us, you can contact us at any time using different channels and the max time that you'll have to wait for a response is up to one hour, so you can forget about waiting an entire day. Our customer and technical support service is present 24/7 no matter if it's a holiday or a weekend and we can support you with anything relevant to the applications which are pre-installed on the server. To get in touch with us about a technical matter, you will be able to open a trouble ticket from the Help section of your billing Control Panel or you can send us an e-mail. In case you have any kind of general questions or you would like to learn more about our hosting services before you order, you can employ our live chat or you can call one of the local telephone numbers that we have in various countries around the world. In case you'd like to have assistance with third-party software that you can't install or manage effectively, you can add the Managed Services upgrade to your package and our sysadmins will assist you.