Integrated Ticketing System in Cloud Website Hosting
With a cloud website hosting from our company, you won’t ever have to sign out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can quickly access any support ticket while you are browsing through your website files or customizing different settings. The ticketing system is being strictly monitored 24x7x365 by our client support staff representatives and the response time is maximum sixty minutes, but it rarely takes more than twenty minutes to receive help. In contrast with some other hosting providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you like and ask for information in regards to any billing or technical problem. On top of that, you can read a variety of informational articles, which will help you handle the most commonly encountered obstacles on your own.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated plans, was created with the idea that you should be able to manage everything associated with your account from one location and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you’ve got a question or chance upon a problem, you can touch base with our support engineers right away without having to use a totally different admin console. You can browse through your website files or check various account settings whilst sending a new ticket or reading the response to an old one. If you’ve got lots of tickets and you wish to track down a specific one, you can make use of the intelligent search functionality, which is available in the Help section. We’ll make sure you obtain an answer in no more than one hour irrespective of the essence of your inquiry or problem.