A live chat is one of the methods of communication provided by some web hosting providers as a part of their support services. Determined by the supplier, the chat is used for billing, pre-sales and/or technical support. This way of contact is quicker compared to a support ticket and it will make it less likely to misunderstand or misspell something as compared to a telephone call with a representative. In addition, if the issue that you have needs some time to be reviewed and dealt with, you will be able to do something else in the meantime instead of just waiting, like you'd have to do if you call. You can also use a live chat assistance service for free as long as you have world wide web accessibility even when your hosting provider is based in a different country and they don't have a local telephone number that you can call.

Live Chat Support in Cloud Website Hosting

Together with the phone and ticket support, we offer live chat support too. You'll be able to get in touch with us every single day, which includes holidays and weekends, and we can give you more details about the Linux cloud website hosting plans that we provide if you are not a customer yet, or about general and billing questions when you already have a user profile. Though for strictly tech matters you will need to open a ticket to our technical support, because such issues will need more time to be dealt with, you may still contact us on our live chat for some technical details. For example, we're able to help you set up an e-mail address in your e-mail client or troubleshoot various issues, saving you lots of time. Even if our telephone lines are already off for the day, you will be able to speak with a live person.

Live Chat Support in Semi-dedicated Servers

Using the live chat support service that we provide with our Linux semi-dedicated plans, you can get the answers for any questions you have or have various issues resolved quickly. Our service is available each and every day, so that you'll be able to talk to an agent even on holidays and weekends. In the event that you're unsure which package is better for your websites or if our revolutionary cloud hosting platform matches some system requirements, you can come on the live chat before purchasing anything. If you are an active customer, you are able to receive more information about account settings, billing issues as well as a variety of common technical troubles you may encounter, for instance if you can't install an email account in a client on your computer. The live chat will save you a considerable amount of time regardless where you are or when you contact us.