If you’ve ever got any inquiries connected to your hosting plan or if you experience a problem with your sites, you will have to touch base with the respective web hosting company’s tech support team. It may not make a difference how fast they’ll reply when you have a generic enquiry, but an issue like an aborted app update, for example, may lead to your site becoming broken or inaccessible on the World Wide Web. And the longer you have to wait for the support team to help you, the longer the website will be out of order. In case you offer services or goods online, any outage will influence your website undesirably and you may lose existing or potential customers. Many web hosting providers, chiefly resellers, respond to tickets and emails within twenty four hours, but in the e-world this is way too long, since visitors will scarcely ever revisit a site that’s not functioning properly over prolonged spans of time.

One-Hour Response Guarantee in Cloud Website Hosting

Our Linux cloud website hosting plans offer a sixty-minute reply guarantee, which means that regardless of what query or predicament you may have, we’ll always be there to lend you a hand. As it is, it seldom takes more than 30 minutes to get an issue fixed or an enquiry answered, and this is valid for both pre-sales and technical matters. Our help desk team reps are available 24-7, even on national holidays and weekends, so you will get instant help whenever you need it. We are aware of just how valuable time can be, so by the time we reply to your e-mail or ticket, we’ll have examined the issue and, if we haven’t sorted it out, we’ll supply you with more details about what you need to do on your end, if the situation requires this. With our support services, you can be certain that there will be someone to assist you right away, regardless of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

As we are aware of precisely how essential it is to receive swift assistance, we guarantee that you’ll never have to wait for more than sixty minutes to obtain a response to any support ticket that you post through your semi-dedicated server CP. As it is, you’ll rarely need to wait for more than twenty to thirty minutes and this applies to any issue no matter what its nature is – billing, technical or general. Also, our technical and client support staff is available to you night and day, which suggests that even in case you submit a ticket during legal holidays, you will invariably obtain an instant response, which will include the answer to a question, the solution to a problem or the information required to solve an issue yourself – if there is something that you have to do on your end. With us, you’ll never need to waste a day waiting for an answer like you would with other providers.