Phone Support in Cloud Website Hosting
We believe that being able to talk to a live representative is rather important, so we have three support lines globally (UK, USA and Australia) and you will be able to reach us over the phone for 14 hours every day. If you consider buying one of our Linux cloud website hosting plans, for example, you are able to give us a call and find more about our services before placing your order to make sure that we meet all of the system requirements for your websites. After the order, you will be able to get in touch with us about any sales and / or billing difficulties you may have, or receive any general or basic tech information you need. We have tried to find the perfect balance between telephone and ticket support, so for strictly technical issues you'll have to use our ticketing system, that will make it easier to keep track of the communication together with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
Any time you need additional info regarding the Linux semi-dedicated plans that we offer, you will be able to call one of the three support phone lines that we have around the world - in the United States, the UK and Australia. Thus, you have the option to check in advance whether our services will be appropriate for your sites. If you are already our customer and you've got a semi-dedicated account, you are able to reach us over the phone for fourteen hours daily about any type of billing or basic issues. For strictly tech troubles you'll have to use our ticketing system so as to communicate with our tech support because someissues simply require extra time to be solved, but we will help you over the phone with lots of minor technical problems as well, saving you efforts and time.