There are lots of cloud website hosting companies out there, yet most of them are resellers who have minimal resources, particularly in terms of support. A way to distinguish them is the option to contact the company over the telephone. The type of support that you can get through this particular way of communication will vary depending on the provider - several of them provide you with dedicated telephone support, various others offer general and customer support only since some matters are more time-consuming and it would be more convenient to be resolved with a ticket, especially if the issue needs to be escalated. Still, it's good to know that you could always reach your website hosting supplier because there're a lot of small-scale matters which can be taken care of effectively and timely through a phone call, not mentioning that you are able to get more info regarding the services before you become a client.

Phone Support in Cloud Website Hosting

We believe that being able to talk to a live representative is rather important, so we have three support lines globally (UK, USA and Australia) and you will be able to reach us over the phone for 14 hours every day. If you consider buying one of our Linux cloud website hosting plans, for example, you are able to give us a call and find more about our services before placing your order to make sure that we meet all of the system requirements for your websites. After the order, you will be able to get in touch with us about any sales and / or billing difficulties you may have, or receive any general or basic tech information you need. We have tried to find the perfect balance between telephone and ticket support, so for strictly technical issues you'll have to use our ticketing system, that will make it easier to keep track of the communication together with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

Any time you need additional info regarding the Linux semi-dedicated plans that we offer, you will be able to call one of the three support phone lines that we have around the world - in the United States, the UK and Australia. Thus, you have the option to check in advance whether our services will be appropriate for your sites. If you are already our customer and you've got a semi-dedicated account, you are able to reach us over the phone for fourteen hours daily about any type of billing or basic issues. For strictly tech troubles you'll have to use our ticketing system so as to communicate with our tech support because someissues simply require extra time to be solved, but we will help you over the phone with lots of minor technical problems as well, saving you efforts and time.