Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer service crew is qualified to fast attend to all of our Linux cloud website hosting plans customers’ inquiries and support demands. Through our ticketing system, you are able to supply your issue and a support staff member will go back to you within maximum 60 minutes. Realistically, practice has confirmed that the regular response time is 20 min.

  • Top quality support service

  • A Top–quality Support Service

  • You are able to contact us 24x7x365 with any concern you’ve got to do with our offerings. We have now specialists on duty continually to supply guidance whenever required. You could use the ticketing system or drop a message at any time, or pick up the phone or make use of the live chat within working hours.

  • Intuitive help center

  • An Intuitive Help Section

  • Our company has incorporated a thorough knowledge base into the Control Panel so its possible to receive effective step by step information at any time. Each area of the Control Panel has its own contextual support area having a list of how–to articles. We have also made training videos to offer you a more effective visual representation of the correct way to execute any presented procedure.