Customer Support Channels
A 1–Hour Response Time Guarantee
Every single assistance request you send to us will be dealt with within maximum 1 hour. In case your trouble ticket or email needs further assistance from a sysadmin, we’ll forward it and leave a note to inform you that your issue is being worked on. If you take advantage of the Managed Servers package, any of the server management services included there will be performed at a time of your choosing.
A First–Class Customer Care Service
- We’ll be online for you 24/7/365 to respond to any inquiries that you may have with regard to our Web Site Control Panel and any of the apps that we have installed on your behalf on the dedicated web hosting server. If you also need support handling server management procedures, you can have a look at our Managed Servers package, which includes backup hard drive storage space, weekly Operating System updates, server monitoring and rebooting services, plus problem troubleshooting and software installation services.
A User–Friendly Help Area
Our Web Site Control Panel was pre–installed for each dedicated web hosting plan. Among its functions is a very time and effort–saving integrated knowledge base that will guide you step by step on all the tasks that you can carry out. The majority of how–to articles have video versions that demonstrate all the operations that you can perform in a very illustrative manner. You will find the instructional articles and the video tutorials in the upper right corner of each section of the Web Site Control Panel.