Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • The Help section built into your Web Site Control Panel features a selection of help articles and commonly asked questions. Aimed toward resolving any common problem that you could possibly run into, they are written by our support team of trained techs.

  • Top quality support service

  • How–To Videos

  • If you prefer to see how an action is achieved or how an issue is rectified, instead of just reading about it, examine our collection of instructional video tutorials. They address various different topics and will help you quickly learn how to work with our Web Site Control Panel.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24/7 tech support service and include a 60–minute ticket response time guarantee. Our practiced support engineers will be online for you 24/7/365 and will remedy any issue that you may face within less than one hour after the trouble ticket submission. In the majority of cases, an answer will be provided to you within twenty minutes.