Assistance Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Answer Warranty

  • Our technical help and support Dept is on duty round the clock to respond to all your help requests. Every ticket you submit to us will be answered within no more than 60 mins. If your problem demands the help of an administrator, we will send the ticket to the person on shift and will notify you that the case is under control.

  • Top quality support service

  • Top–class Customer Support Service

  • We give you around the clock technical assistance via a ultra–fast ticketing solution included in your Control Panel. You can easily e–mail us at any time about any of the software applications that come pre–configured on your virtual server, this includes the chosen Linux OS version, the server admin panel and our custom produced Web Site Control Panel.

  • Intuitive help center

  • An Educational Help Section

  • In the Web Site Control Panel that comes as a gift with the virtual server, you’ll discover a content rich Help zone, containing everything you should be informed on when administering your web sites and programs. We have introduced a range of how to articles and reviews and video courses that illustrate the fundamental web site maintenance duties in an easy to comprehend manner.